Frequently Asked Questions

Everything you need to know about Hajj, Umrah, and our services. Find answers to common questions below.

General Questions

Common questions about Peace Transit Travels and pilgrimage services

πŸ•‹ Who is Peace Transit Travels?

Peace Transit Travels is a NAHCON-approved Hajj and Umrah operator based in Ibadan, Nigeria. Founded in 2020, we provide comprehensive pilgrimage services including visa processing, flights, accommodation, transportation, and spiritual guidance. Our team combines Islamic scholarship with travel expertise to ensure your journey is spiritually enriching and comfortable.

βœ… Are your Hajj packages NAHCON approved?

Yes, Peace Transit Travels is fully licensed and approved by the National Hajj Commission of Nigeria (NAHCON) for Hajj operations. Our license number is NAHCON/PT/2025/001. We comply with all NAHCON regulations and guidelines, including pricing transparency, service standards, and pilgrim welfare requirements. We are also IATA Certified and proud members of NATA (Nigeria Association of Tour Operators).

🌍 What areas do you serve?

We primarily serve pilgrims from across Nigeria, with our main office in Ibadan and a branch office in Bodija, Ibadan. We provide services to pilgrims from all states, including Lagos, Abuja, Kano, Kaduna, Port Harcourt, and throughout the country. Airport protocol services are available at Lagos and other international airports.

🀲 What makes Peace Transit different from other agencies?

We distinguish ourselves through our commitment to authentic Islamic guidance (Qur'an and Sunnah as understood by the Salaf us-Salih), complete transparency in pricing with no hidden charges, 24/7 support throughout your journey, qualified Islamic scholars accompanying each group, and our proven track record of 5+ years of service excellence. During COVID cancellations, we refunded every penny including registration fees.

πŸ“ž How can I contact you?

You can reach us through multiple channels:
Phone: +234 906 088 3548 (Alpharnet) or +234 802 353 2870 (Abu Sumayyah)
WhatsApp: +234 906 088 3548
Email: info@peacetransit.com
Office: Masjidu-s-Salām Opp, Amuda Bus Stop, Off Aderinto Layout, Along Ojoo Expressway, Iwo Road, Ibadan.
Branch: Suite B21, Alubatika Shopping Complex, Arisekola Market, Beside First Bank, Bodija, Ibadan.

Booking & Payments

Everything about registration, payment plans, and financial matters

πŸ“… What is the deadline for Hajj 2027 registration?

The deadline for Hajj 2027 registration is Monday, 2nd January 2027. However, we strongly recommend registering as early as possible to secure your preferred accommodation and flight options, as slots are limited and fill up quickly. Early registration also allows for better financial planning through our monthly payment plans and gives you more time for spiritual preparation.

πŸ’° Do you offer payment plans?

Yes! We offer flexible monthly contribution plans for both Hajj and Umrah packages through our "Pay Small Small" scheme. You can start with an initial deposit (as low as ₦500,000 for Hajj packages) and pay the balance in monthly installments over 3-12 months. There is 0% interest on our payment plans. Contact our financial planning department for a customized payment plan that suits your budget.

πŸ’³ What payment methods do you accept?

We accept bank transfers, direct deposits to our corporate bank accounts, cash payments at our offices, and mobile money transfers. All payments are receipted and recorded. We provide regular statements showing your payment progress. Contact us for our current bank account details and payment instructions.

πŸ”„ What is your cancellation policy?

Cancellation policies vary by package and timing:

  • 90+ days before departure: Full refund minus administrative fees (₦100,000)
  • 60-90 days before departure: 75% refund
  • 30-60 days before departure: 50% refund
  • Less than 30 days: No refund, but credit may be applied to future travel
Medical emergencies with proper documentation receive special consideration. Please refer to your specific contract for full details.

πŸ“‹ What documents are required for registration?

For Hajj registration, you'll need:

  • International passport (valid for at least 6 months from travel date)
  • 6 recent passport photographs (white background)
  • Birth certificate or age declaration
  • Polio vaccination certificate
  • Meningitis vaccination certificate (ACWY)
  • COVID-19 vaccination certificate (if required)
  • Completed registration forms
For Umrah, requirements are similar but typically simpler. Contact us for a complete checklist.

πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ Do you offer group or family discounts?

Yes, we offer special group discounts for families and groups of 5 or more pilgrims traveling together. We also have special packages for married couples and family groups with children. Contact our sales team for personalized group pricing and family-friendly arrangements.

Visa & Travel

Information about visa processing, flights, and travel requirements

πŸ›‚ How long does visa processing take?

Hajj visas are typically processed 2-3 months before Hajj season. Umrah visas are available year-round with 2-4 weeks processing time. During peak seasons (Ramadan, December), processing may take longer. We recommend applying at least 6-8 weeks before your intended travel date. Our experienced team handles all documentation to ensure smooth processing with a 98%+ approval rate.

❌ What happens if my visa is denied?

In the rare event that a visa application is denied, we will refund all payments except for the non-refundable visa application fee (typically ₦50,000). Our visa approval rate is over 98% due to our experience and proper documentation handling. We provide comprehensive guidance on required documents and conduct pre-submission reviews to minimize rejection risks.

✈️ What airlines do you use?

We partner with premium airlines including Qatar Airways, Emirates, and Saudi Arabian Airlines for our pilgrimage packages. Flights depart from Lagos (LOS) and other major Nigerian airports depending on package selection. All flight schedules are shared well in advance with confirmed bookings.

πŸ’‰ What vaccinations are required?

Required vaccinations for Saudi Arabia include: Meningococcal meningitis (ACWY) vaccine - mandatory and must be administered at least 10 days before travel, Polio vaccine, and COVID-19 vaccination (as per current Saudi regulations). Other recommended vaccinations include Yellow Fever, Hepatitis A & B, Typhoid, and Tetanus. We provide guidance on where to get these vaccinations before travel.

🏨 What type of accommodation is provided?

Accommodation varies by package selection. Economy packages include 3-4 star hotels within walking distance of the Haram in Makkah and the Prophet's Mosque in Madinah. Premium packages feature 4-5 star hotels like the Clock Tower (Swissotel Al Maqam), Rua Al Hijrah, and Pullman Zamzam. All accommodations are carefully selected for proximity to the holy sites, cleanliness, and quality of service.

Spiritual Guidance

Information about the spiritual aspects of your pilgrimage

πŸ“š Do you provide spiritual guidance during the pilgrimage?

Yes! Qualified Islamic scholars accompany every group to provide daily spiritual lessons, Q&A sessions, and guidance on performing rituals correctly according to the Qur'an and Sunnah. Our Head of Spiritual Guidance, Ustadh Ibrahim Aliyu, is a graduate of the Islamic University of Madinah. We ensure every pilgrim performs their rituals with confidence and spiritual focus.

πŸ•Œ Do you offer Itikaf packages?

Yes, we offer specialized Itikaf packages during Ramadan, particularly focused on the last 10 days in Madinah. These packages include premium accommodation near the Prophet's Mosque, daily meals for fasting (Sahur and Iftar), and arrangements for Taraweeh prayers. Please see our packages page for specific Itikaf package details and pricing.

🀲 Is this your first time performing Hajj or Umrah?

If this is your first pilgrimage, don't worry! We conduct pre-departure orientation sessions covering all rituals, etiquettes, and practical aspects of the journey. Our scholars provide step-by-step guidance, and our support staff is available 24/7. We have a special "First-Time Pilgrim" support program to ensure you feel confident and prepared every step of the way.

Travel Tips & Preparation

Practical information to help you prepare for your journey

πŸŽ’ What should I pack for Hajj or Umrah?

Essential items to pack include: Ihram garments (for men), modest loose-fitting clothing (for women), comfortable sandals/flip-flops, a small backpack for daily use, water bottle, umbrella (for sun protection), medications and basic first-aid kit, toiletries (unscented for Ihram), prayer mat, pocket Quran, and essential documents (passport, visa, ID). We provide a comprehensive packing checklist upon registration.

🌑️ What is the weather like in Saudi Arabia?

Saudi Arabia has extreme temperatures. Summer (May-September) can reach 45-50Β°C (113-122Β°F). Winter (November-February) is milder at 20-30Β°C (68-86Β°F). The best times for Umrah are December-February when temperatures are pleasant. For Hajj, which occurs in the Islamic month of Dhul-Hijjah, temperatures vary yearly but can be very hot. We provide detailed weather guidance and preparation tips for your specific travel dates.

πŸ“± Will I have mobile/internet access in Saudi Arabia?

Yes, you can purchase Saudi SIM cards at the airport upon arrival or use international roaming. Major Saudi providers include STC, Mobily, and Zain. Wi-Fi is available in most hotels and public areas. We recommend downloading offline maps and important apps before travel. Our support team stays connected with pilgrims throughout the journey via WhatsApp groups.

πŸ₯ What medical facilities are available?

Both Makkah and Madinah have modern hospitals and clinics. The Saudi government provides free emergency medical services to all pilgrims during Hajj season. Our groups have designated medical support and access to first-aid facilities. We recommend comprehensive travel insurance for complete protection. Pilgrims with pre-existing conditions should bring sufficient medication for the entire journey.

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